FREQUENTLY ASKED QUESTIONS

Can I add an item to my order?

We understand that sometimes you may want to add more items to your order, however once an order is submitted, we're unable to change it. If you'd like to purchase more items, we recommend placing a separate order. 

Can I make any changes to my order? 

We aim to process your order as fast as possible which means we're unable to make any changes once you've placed an order. However, you may be able to cancel your order and place a new one instead. Please contact us and we'd love to see how we can help. 

Do you offer refunds or exchanges? 

Unfortunately we do not offer refunds or exchanges.

How long does it take to process an order? 

Once your order has been placed it may take up to 48 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day. Please note this can take longer during sale or busy periods. 

Shipping Rates

Australian Standard shipping for $10.00.

Australian Express shipping for $15.00.

International shipping for $20.00.

How long does it take to receive an order? 

 
 Whilst most domestic orders are received within 3-5 days, please allow up to 7 business days for standard delivery depending upon the time of purchase and your delivery address. 

Whilst most express deliveries are received within 1-2 days, please allow up to 4 business days, depending upon the time of purchase and your delivery address. 

If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage .

International shipping  may take 8 to 16 days.

I haven't received my order, what do I do? 

Please contact us at contact@lifelearndo.com with your order number. 

What if I'm having trouble ordering online? 

 
Please call us on 0403 988 330 or email us at contact@lifelearndo.com 

Orders placed on our site are encrypted using  TLS* technology, so you can rest assured that your transactions are protected. 

With TLS implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for TLS security to work, you must use an TLS enabled browser. 

Most browsers, version 3.x and later, support TLS. 

* Transport Layer Security (TLS) is a widely adopted security protocol designed to facilitate privacy and data security for communications over the Internet .  This is the replacement to SSL technology.